Shipping and Returns
Shipping policy
All orders are processed within 1 to 3 business days after receiving your order confirmation email (excluding weekends and holidays). You will receive another notification when your order has shipped.
At this time, we only ship within the United States.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Depending on where you are, shipping may look a little differently - Especially with current delays from Covid-19.
- US standard domestic shipping takes 5 to 8 business days currently
Expedited shipping – We do offer faster shipping options for US shipments
- USPS Domestic Priority takes 3 to 5 days
- UPS Ground takes 2 to 4 days
WHAT SHIPPING PROVIDERS DO YOU USE?
- USPS
- UPS
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@themysticsclub.com with your name and order number, and we will look into it for you.
Missing or stolen packages
The Mystics Club is not responsible for any lost or stolen packages, and will not reimburse or duplicate any stolen or lost items from USPS. Customers are responsible for ensuring the shipping information provided is secure and accurate. If items are lost or stolen, a claim can be filed directly through USPS.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For decks that arrive with plastic wrap, they must be returned to us in the same manor you received them. While we know this isn't ideal, as a small business we wouldn't be able to resell these.
Shopping small is the kindest thing you can do and in doing so, we hope you have compassion for our policies. We are, afterall, just kind humans trying to help other kind humans.
To start a return, you can contact us at hello@themysticsclub.com.
Items sent back to us without first requesting a return will not be accepted.
To return your product, you should mail your product to:
The Mystics Club
5000 Highway 17 S
STE 18 #123
Fleming Island, Florida 32003
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The Mystics Club is not responsible for any additional customs charges when shipping internationally.
You can always contact us for any return question at hello@themysticsclub.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned-
Personal care goods (such as beauty products)
Custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.